HOW DO I PLACE AN ORDER
You can only place an order by registering on our website and selecting items that you would like to purchase. We will collect your order information in line with our Privacy Policy, and we assure the utmost care in dealing with your information. After placing an order, you will receive the order confirmation from Solit SA. If you opt to pay through an EFT (details at check-out), you will be required to pay within 48 hours / 2 working days, otherwise your order will be cancelled automatically.
WHEN SOLIT SA CANCELS AN ORDER
Under circumstances where a supplier is unable to provide stock – even after putting it on pre-order – Solit SA will have no option but to cancel an order. In that case, you will be given a full refund.
CHANGES TO AN ORDER
You can always change your order if you have not paid for it. This may mean that you cancel an existing order (if not paid for) and thereafter create a new one. If you would like to buy additional items, you can place a new order. If you would like to change an order that is already paid for and that is not yet delivered, you will need to do a cancellation. This cancellation will follow a normal order cancellation process, i.e. it will attract a 5% handling fee on the total invoice to cover for the reversal of all processing to that point. After delivery of the Goods, you may return the Goods only in accordance with the Returns Policy.
SHIPPING / COURIER
SHIPPING
Solit SA is an online business and does not have facilities such as parking to accommodate collections. However, if the order is urgent, you can collect from our warehouse but strictly with prior arrangement. All deliveries will be done through our installers and trusted courier network.
PRODUCTS & SERVICES
PRE-ORDER
Under certain circumstances, some items are not readily available from the supplier. In that case, you can buy the item, pay for it and wait for the time the item is back on order. This ensures that you are first in line to receive the item when it becomes available. Solit SA will deliver the item once it is in stock provided the price, model and functionality remains the same. If the new product varies widely from what was ordered, the order may be cancelled, and you will be given your full refund.
HOW LONG FOR A PRE-ORDER TO BE FULFILLED
This will depend on the item and the supplier or manufacturer. However, after 30 days on pre-order, you are entitled to a full refund if you cancel the order.
MAKING CHANGES TO A PACKAGED DEAL
Yes, you can modify a solar kit, but this will mean that you will be provided with a specific quotation.
DOES SOLIT SA DO INSTALLATIONS ?
Yes, Solit SA does installations. This service is highly recommended and targeted to customers who might not have the time or the skill to find an installer. Using a Solit SA accredited and verified installer also ensures the correct and most efficient installation and fitment of the product. We collaborate with a wide network of partners that are certified and verified.
Returns less than 7 days
Solit SA packages assume that installations will require minimal customisation. However, a preinstallation inspection is conducted to evaluate any additional cost for installations which could include:
The quality of the wiring in the property (e.g. within the Distribution Board (DB) which may require a rewiring (normal separation of non-essential and essential loads is included)
Longer than typical distances between the DB board, the roof and the solar components.
Extra work for installing cables, e.g. digging trenches.
The condition of the roof and accessibility for the installation team.
Orientation of the roof (sections), e.g. multiple charge controllers might be need for different orientations, and
Any other issues that might appear
INSTALLATION
INSTALLING YOUR SOLIT PURCHASE
As soon as you have ordered your package, Solit SA will schedule a pre-installation inspection, in most instances, you may be required to complete a questionnaire and send photos of your roof, DB board and area where the components are going to be installed. The installation will start as soon as you have paid 80% deposit and a contract is signed. Once the components are in stock, the installation team is ready to install within two weeks, which will be confirmed with you via SMS and email alerts.
WHY DO INSTALLATION COSTS VARY FROM THE PACKAGE COST
Generally, no two installations are the same – but the installation cost includes:
Key components – inverter, solar panels, charge controllers and batteries;
Consumables (cabling, combiner boxes, switches, fuses, etc.);
Solar panel mounting kit and trunking;
Commissioning, and
Certificate of Completion (CoC)
The qualified installation technician will do a final assessment before the start of the installation and will indicate if there any jobs that must be quoted separately.
WARRANTIES & GAURANTEES
The warranty covers defects in workmanship of a solar PV or back-up system installed by our accredited installers.
Product Warranties are given by the manufacturers on the key components of the Solar PV systems, including Solar Panels (10-year product warranty and a 25-year performance warranty), inverters (5 years from the date of purchase by the end-user, with a possible extension to 10 years during purchase) and batteries (10-year, 4000 cycles at 80% DoD).
CANCELLING AN INSTALLATION
You can postpone or cancel your installation up to 2 days prior to the set installation date. The cancellation will attract a 5% handling fee on the total invoice to cover for the reversal and rescheduling of all processing to that point.
WHEN CAN I EXPECT INSTALLATION
Installation times vary – although, installation to the main centres takes about three working days. In outlying areas, including farms, mines and plots within the main centres, the delivery may take up to 10 days. You will be provided with a tracking number of your installation as soon as it is allocated.
ORDERS OUTSIDE OF SOUTH AFRICA
For any order outside of South Africa, please send an email to info@solitsa.co.zaso you can be assisted.
MISSING ITEMS
Should your order be missing some items, please email info@solitsa.co.za so the error can be fixed. This may mean a return or a refund and if the error is on Solit SA side- it will be rectified at no cost to you.
